Data We Collect and Why We Collect It
When you create an account, we collect your name, contact details and login credentials. Every deposit transaction — whether you send through bKash, Nagad or Rocket — generates a payment record tied to your account wallet. We store the transaction reference, amount and timestamp, but we
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never store your full mobile banking PIN or wallet password. We also collect device identifiers, browser type and session data to keep your account secure across mobile and desktop. If you contact our support team, the conversation is logged and linked to your account for follow-up.
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We use this data to verify your identity, process withdrawals, detect unusual activity and improve how the platform performs for you. We do not sell your personal data to third parties. Sharing with service partners happens only where it is necessary to process your payment or
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comply with applicable legal requirements. Retention of your data continues while your account is active; once closed, we retain records only as long as required under applicable law in your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.